Shipping policy

Shipping Policy

Happy Paws
Effective Date: June 8, 2026

Thank you for shopping with Happy Paws. We are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy below.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During high-demand periods, processing times may be slightly delayed.

2. Shipping Methods and Delivery Times

Delivery times may vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days (if available)

Please note that delivery estimates are not guaranteed.

3. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Order weight
  • Delivery location
  • Selected shipping method

Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated.

4. Order Tracking

Once your order has been shipped, you may receive a confirmation email or message with tracking information, if available.

Please allow up to 24 hours for tracking updates to appear.

5. Delayed or Lost Shipments

Happy Paws is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs processing
  • Incorrect shipping information provided by customers

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is returned due to an incorrect or incomplete address:

  • Additional shipping charges may apply for reshipment.
  • Refunds may exclude original shipping costs.

7. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery.
  • Include photos of the damaged package and products when possible.

We will review the issue and work toward a suitable resolution.

8. International Shipping

International shipping may be available to selected countries.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Local regulations regarding pet food products

Delivery times for international orders may vary.

9. Contact Us

If you have questions about shipping or your order, please contact:

Happy Paws
Email: help@joinhappypaws.com